Frequently Asked Questions
Find answers to common questions about our crypto recovery services.
What is the 'No Recovery, No Fee' guarantee?
This is our core promise. It means you only pay for our service if we are successful in helping you recover your funds or provide intelligence that directly leads to recovery. The initial investigation and case review are always free. If we can't help, you owe us nothing.
What are your fees if you are successful?
Our fees are charged on a contingency basis, meaning we take a percentage of the total value recovered. The exact percentage depends on the complexity, size, and nature of the case. This will be clearly discussed and agreed upon with you before we proceed with any recovery attempt.
How long does the recovery process take?
The timeline varies greatly. Some cases can be resolved in a few days, while others involving complex transaction histories and multiple exchanges might take several weeks or months. We are committed to a thorough investigation and will provide you with regular updates on our progress.
What types of cases do you handle?
We specialize in cases involving wallet hacks, phishing scams, fraudulent investment platforms (Ponzi schemes), and transactions sent to the wrong address. If you've lost cryptocurrency due to fraudulent or unauthorized activity, we encourage you to submit your case for a free review.
Is my information kept private and confidential?
Absolutely. Client confidentiality is our top priority. All information you provide is handled with the strictest security protocols. We will never share your personal details or case information with any third party without your explicit consent. Please see our Privacy Policy for more details.